Get in touch with our team
Need help? Our support team is ready to assist with account-related issues, technical concerns, or general feedback. Reach us anytime through live chat for quick answers, or use email and phone for account or payments queries. We aim to resolve verification and withdrawal questions promptly and to guide you through deposits, bonus requests and site navigation. You can also request help for bonus or VIP queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account and technical issues) |
| General enquiries | [email protected] (billing and general enquiries) |
| Affiliate enquiries | [email protected] (partner enquiries) |
| Phone | +1 604 312 4598 (voice support) |
| Working hours | Live chat 24/7, email Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or cases that require explanations or documents. For fastest handling, send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID. Providing complete information up front helps avoid delays and speeds up verification or document review.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, often sooner via live chat. More complex cases, such as account verification or payment investigations, may take longer while we review details and liaise with partners. We’ll keep you updated on progress and provide estimated timelines when additional checks are needed.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot on the site, it helps us make the experience better for Canadian players. We review every message carefully and use feedback to improve features, promotions and customer support. Contact us via live chat or email at [email protected]. We appreciate your input and take it into account for future updates.