Privacy and Data Policy

This Privacy Policy explains how ViperWin collects, uses, stores and protects personal information when you use our online casino and sportsbook services. We take your privacy seriously and describe below the types of data we collect, why we collect it and how you can manage your information.

Types of data we collect

We collect information you provide directly, information generated through your activity on our site and technical data from the devices you use to access our services. Collection is limited to what is necessary to create and maintain your account, process transactions and meet legal or security obligations.

Personal data

Personal data may include your name, date of birth, contact details, address and identity documents submitted for verification. We use this information to create your account, verify age and identity, and comply with anti-money-laundering and responsible gaming requirements.

Technical data

Technical data includes IP address, device identifiers, browser and operating system details, language and location data, and usage logs. This information helps us deliver the site, maintain security and improve performance on desktop and mobile devices.

Transactional data

Transactional data covers deposits, withdrawals, betting history, bonuses credited and wagered amounts, payment method details and any communications about financial transactions. We retain the records needed to process payments, resolve disputes and meet regulatory obligations.

Use of information

We use collected data to operate your account, process payments, provide customer support, prevent fraud and manage risk. Data is also used for compliance with legal obligations, to enforce our terms, and where you have given consent, for marketing communications. You can opt out of marketing at any time.

Data protection practices

We protect personal information using administrative, technical and physical measures designed to prevent unauthorized access, disclosure or loss. Access to your data is limited to staff and authorised service providers who need it to perform their duties. Where third parties process data on our behalf, we require appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions and measure site usage. Some cookies are essential for security and payments, while others are used for analytics or marketing. You can manage cookie preferences through your browser settings or the cookie controls on the site.

User rights

You have the right to access, correct and request deletion of your personal information, subject to legal and operational limits. You may also request restrictions on processing or withdraw consent where processing is consent-based. Certain requests may require identity verification to protect your account.

Access, correction and deletion

To access or update your data, contact our support team at [email protected]. We will respond to requests and provide instructions for submitting identity documents if needed. Note that we may retain certain information as required to comply with legal obligations or to resolve disputes.

Information sharing and third parties

We may share data with payment processors, identity verification and fraud-prevention services, analytics providers and other vendors that support our operations. We may also disclose information in response to lawful requests from authorities or to protect the rights and safety of users and the site.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on the site and the revised policy will state the effective date. Continued use of our services after changes indicates acceptance of the updated policy.